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FAQs

Got questions? We've got answers! Explore our list of frequently asked questions to find information about our products, sustainability efforts, and more.

Product Information

  1. What is an Ocean Bottle (OB) made of?

    2. Ocean Bottles are made of recycled stainless steel (18/8 food-grade), BPA-free plastic, silicone rubber, and recycled ocean-bound plastic.

    Do you work with recycled materials?

    Yes, we use 90% RCS recycled stainless steel and 50% recycled ocean-bound PP. Products on average are made from 69% recycled materials.

  2. How long does it keep drinks hot for?

    3. Ocean Bottles feature a double-wall vacuum to keep drinks hot for up to 18 hours and cold for up to 24 hours.

  3. How do I clean my Ocean Bottle?

    4. You can clean your Ocean Bottle with warm, soapy water. The bottle is also dishwasher safe. View our “How to clean…” video series here.

  4. Why is Ocean Bottle expensive?

    5. Ocean Bottle's cost reflects our commitment to ocean health projects, where its impact is integral, not just an add-on. Our products boasts award-winning features, including a 10-year warranty, dual openings, and durability. Its creation took over 3000 hours of design work.

    Moreover, Ocean Bottle allocates 15% of revenue to plastic collection and social mobility, significantly impacting coastal communities. Corporate orders enhance this impact. It's a symbol of meaningful, traceable involvement.

    Additionally, we offer value added services, including impact reports, education packs, customised packaging, impact talks, and marketing support, making it a comprehensive investment in sustainability and social responsibility.

  5. What certifications does Ocean Bottle have? We hold SMETA, BSCI, ISO, FCGB, and FDA Certifications. Check them out here. Additionally, Ocean Bottle is a registered B Corp, and you can find our score and information here.

Plastic Collection

  1. How much plastic collection does one Ocean Bottle fund?

    2. One Ocean Bottle product funds the collection of 1000 ocean-bound plastic bottles in weight (11.4 kg) through our partnership with Plastic Bank, Plastics for Change, and rePurpose.

  2. What is ocean-bound plastic?

    3. Ocean-bound plastic is plastic waste found near coastlines and rivers that has the potential to flow into the ocean, contributing to marine pollution.

  3. What kind of plastic do you collect?

    4. We collect and recycle high-value plastics like PET, PP, LDPE and HDPE, and low-value plastics, such as plastic bags and degraded plastics.

  4. How can I be sure the plastic is collected?

    5. Our partners follow best in class and formalised collection data sharing systems. We pair verified collection data from collection partners with sales using simple yet foolproof matching technology on an immutable Quantum Ledger DataBase️ (QLDB). A QLDB uses advanced quantum technology to keep records of transactions and information secure.

    We bring this data to life in our Impact Dashboard, which transforms key information such as plastic collection weights, types, locations into a tangible impact story, available to everyone in the Ocean Bottle community.

  5. How are funds distributed?

    6. Funds from Ocean Bottle purchases are invested in projects with Plastic Bank, Plastics for Change, and rePurpose that actively improve collectors’ lives by making sure wages are regulated, different types of plastic are collected, and workers can access social support. Working with a diverse group of partners gives us the flexibility to allocate funds wherever we can create the most significant impact.

  6. What happens to the collected plastic?

    7. High-value PET, PP, LDPE and HDPE plastics are recycled into flakes and pellets for use in new products. Low-value plastic are turned into energy subsidies.

Packaging and Recycling

  1. What materials are used for the packaging? We use FSC Recycled Cardboard and 100% Plastic-Free materials.
  2. Can I customise the packaging? Yes, you can customise packaging to represent the impact of your product. Take a look at our catalogue which has information on all customisation options, MOQs and lead times here.
  3. What if my clients’ bottle breaks?

    4. OB offers a 10-year warranty, so we will replace their bottle or any faulty parts if they break.

  4. How can I recycle my bottle at the end of its life? Ocean Bottle is designed to last a lifetime but if you need to dispose of it, most of it can be easily be recycled at home, with the exception of the silicone rubber rings.

Co-branding with Ocean Bottle

  1. What co-branding options does Ocean Bottle offer? Ocean Bottle offers logo engraving and colour printing services on its products, available in key markets: UK, EU, US, and directly from the factory in China.
  2. What do I need to proceed with logo engraving or printing? To proceed, provide a PNG or vectorised PDF of your logo and specify the desired logo size, considering the maximum engraving area of 130mm (H) x 35mm (W) on an Ocean Bottle.
  3. Can I see a mock-up of my co-branded product? Yes, you can create a personalised mock-up using our co-branding site here. We also offer professional mock-ups; just reach out to your Account Manager for assistance.
  4. Where can I find examples of co-branded bottle designs? Visit our page to explore a collection of our previous co-branded bottle designs for visual references.
  5. What are the minimum order quantities (MOQs) for co-branding? MOQs vary based on customisation options. For engraved & colour print logos, the MOQ is 48 units. Other customisations like China Collection, custom base plates, silicone loops, custom packaging, and custom Pantone colours have specific MOQs, detailed in our catalogue here.

NFC Chip and App

  1. What is NFC, and why is there an NFC chip in the product?

    2. NFC stands for Near Field Communication and is used to track the impact of your bottle and the number of plastic bottles collected. The chip is embedded in the bottom of the bottle.

  2. How does the NFC chip work? NFC chips function similarly to those in loyalty cards, gym cards, and membership cards. They are "opt-in" and require activation via a smartphone registration. They do not store data, and adhere to GDPR compliance.
  3. Tell me more about the Ocean Bottle App and its features. We have an impact-focused loyalty platform on app stores. Key functions include:
    1. Locating places for refills.
    2. Recording refills and funding additional plastic collection.
    3. Connecting with a community of individuals dedicated to ocean conservation.
  4. Can we customise the NFC chip to link to our website? The NFC chip is pre-programmed for use with the Ocean Bottle app and cannot be customised to link to external websites. Consider using QR codes on the packaging instead.

Manufacturing and Supply Chain

  1. Where are Ocean Bottle products made?

    2. Ocean Bottle products are made in China with responsible manufacturing practices.

  2. What efforts are made to ensure sustainable manufacturing? Our factory go above and beyond what the next best competitor offers in terms of employee conditions and pay, factory safety, and environmental impact. From robotic production to BSCI and SEDEX certification, they have shown their willingness to differentiate themselves for the good of their workforce and the environment.
  3. Do you use fair labour practices in manufacturing?

    4. Yes, our factory in China boasts one of the highest SEDEX ratings and certifications in its category.

  4. How can I become a distributor of Ocean Bottles?

    5. You can reach out to Ocean Bottle for information on becoming a distributor at sales@oceanbottle.co.

Orders and Shipping

  1. How can I learn more about payment terms for Ocean Bottle orders? Visit our 🚚Order Information page for detailed information on payment terms and other order-related queries.
  2. What is your return and exchange policy?

    3. Returns are not accepted for bulk orders. However, we do offer free replacement parts to keep our products functioning at their best. Each recipient will just need to register their Ocean Bottle here.

  3. How do I know if my order has been placed successfully?

    4. You should receive an order confirmation email to verify that your order has been placed.

  4. How can I track my order?

    5. You can track your order through the tracking information provided once your order is shipped.

  5. How long will it take to receive my order?

    6. The shipping time depends on product and your location. All of our UK lead times are laid out on the 🚚Order Information page.

  6. Can I change my order after it's been placed?

    7. You should contact Ocean Bottle's customer service to inquire about changes to your order.

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If you have any further questions or need more information, please don't hesitate to ask.